Refund & Returns Policy
Effective Date: June 6, 2025
Business Name: Etro Software LTD
Website: https://etrosoftware.com
Registered in: United Kingdom
At Etro Software, we aim to ensure every customer is satisfied with their purchase. We offer a flexible 30-Day Money Back Guarantee.
Return & Refund Eligibility
You are eligible for a full refund if:
You are not satisfied with your Microsoft 365 — Family or Personal for any reason within 30 days of purchase
The Microsoft 365 — Family or Personal does not work and our support team is unable to resolve the issue
You mistakenly ordered the Microsoft 365 — Family or Personal and haven’t used it
⚠️ Note: Since our Microsoft 365 — Family & Personal are digital and delivered instantly, all sales are treated as final. However, we honor our 30-day refund guarantee in good faith to support customer satisfaction.
How to Request a Refund
Contact our 24/7 support team here
Provide your order number and a brief reason for the refund
Our team will review and process the refund within 1–3 business days
Fraudulent or Suspicious Orders
We reserve the right to cancel or refuse any order that appears fraudulent or suspicious. If your order is flagged, we may contact you for additional verification before completing the delivery.