Privacy Policy

 

Effective Date: June 6, 2025
Business Name: Etro Software LTD
Website: https://etrosoftware.com

 

1. Introduction

 

Etro Software LTD (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website https://etrosoftware.com.

We comply with the UK GDPR and other applicable data protection laws.

 

2. Information We Collect

 

We collect the following personal data during checkout or account creation:

  • Full name

  • Email address

  • Billing address

  • Payment details (processed securely via Stripe)

  • IP address and browser/device info (via cookies and analytics)

 

3. How We Use Your Data

 

We use your data for the following purposes:

  • To process and deliver your digital order

  • To send order confirmation and your product

  • To provide customer support

  • To process refunds when applicable

  • To detect and prevent fraud

  • To improve website performance and services

 

4. Legal Basis for Processing

 

We only collect and use your data when we have a legal basis to do so, including:

  • Your consent (e.g. cookies or marketing)

  • Contractual necessity (e.g. delivering your order)

  • Legal obligation (e.g. recordkeeping)

  • Our legitimate interest (e.g. fraud prevention, customer service)

 

5. How We Protect Your Data

 

  • We use SSL encryption to protect all data transferred on our website.

  • Our website is built on secure WordPress infrastructure with regular updates.

  • Payments are handled by Stripe, a certified PCI-compliant processor.

 

6. Sharing Your Data

 

We do not share, sell, or rent your personal data to third parties. Your data is only shared with:

  • Stripe (for payment processing)

  • Email delivery services (to send your product)

  • Analytics providers (in anonymized format)

 

7. Your Data Rights

 

As a user, you have the right to:

  • Access your personal data

  • Request correction or deletion of your data

  • Object to certain processing

  • Withdraw consent at any time

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact us:
📩 https://etrosoftware.com/contact-us

 

8. Cookies and Tracking

 

We use cookies to improve your experience and track site usage. For more details, please read our Cookie Policy.

You can control cookies through your browser settings at any time.

 

9. Data Retention

 

We retain your personal data only as long as necessary to fulfill the purposes stated above or as required by law (e.g. tax regulations).

 

10. Children’s Privacy

 

We do not knowingly collect personal data from anyone under the age of 13. Our services are available to users of all ages, but users must be legally able to enter into a contract in their country.

 

11. Changes to This Policy

 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”

 

12. Contact Us

 

If you have any questions or concerns about this Privacy Policy, contact us at:
🌐 https://etrosoftware.com/contact-us