Refund & Returns Policy

 

Effective Date: June 6, 2025

At Etro Software, we aim to ensure every customer is satisfied with their purchase. We offer a flexible 30-Day Money Back Guarantee for all purchases.

 

Return & Refund Eligibility

 

You are eligible for a full refund if:

  • You are not satisfied with your product for any reason within 30 days of purchase

  • The Product Key does not work and our support team is unable to resolve the issue

  • You mistakenly ordered the wrong product and haven’t used or activated the product key

⚠️ Note: Since our products are digital and delivered instantly, all sales are treated as final. However, we honor our 30-day refund guarantee in good faith to support customer satisfaction.

 

How to Request a Refund

 

  1. Contact our 24/7 support team via this form

  2. Provide your order number and a brief reason for the refund

  3. Our team will review and process the refund within 1–3 business days

 

Fraudulent or Suspicious Orders

 

We reserve the right to cancel or refuse any order that appears fraudulent or suspicious. If your order is flagged, we may contact you for additional verification before completing the delivery.